SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email address.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address, which helps us understand your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – CONSENT

How do we obtain your consent?

When you provide us with personal information for a transaction—such as verifying your payment method, placing an order, arranging a delivery, or processing a return—you consent to us collecting and using it for that specific reason only. If we request your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an option to decline.

How do I withdraw my consent?

If you opt-in but later change your mind, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at +31 63 852 722 or emailing contact@vaelemae.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – PAYMENT

If you make a purchase through our payment gateway (Stripe), your payment information is processed securely and encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Vaelemae does not store, process, or have access to your full payment card details. Payment data is handled directly by Stripe and retained only for as long as necessary to complete your transaction. Stripe complies with PCI-DSS standards as managed by the PCI Security Standards Council, which includes major brands such as Visa, MasterCard, American Express, and Discover. These standards help ensure the secure handling of payment information.

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers engaged by us will only collect, use, and disclose your information as necessary to perform services for us. However, some providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we must provide for purchase-related transactions.

We recommend reviewing their privacy policies to understand how your personal information will be handled.

Please note that some providers may be located in different jurisdictions than either you or us. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) where they or their facilities are located.

For example, if a third-party provider we use is located outside the European Economic Area (EEA), your personal information may be transferred and processed there. In such cases, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses (SCCs), to protect your information in accordance with the GDPR.

Once you leave our store’s website or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our Terms of Service.

Links:

When you click on links within our store, they may redirect you to an external site. We are not responsible for the privacy practices of other sites and encourage you to review their privacy statements.

SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide payment information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no transmission method over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry standards.

SECTION 7 – COOKIES

We use the following cookies, which you can choose to opt out of:

_session_id: Unique token, session-based; allows our website to store session information (e.g., referrer, landing page).

_site_visit: No data stored, expires after 30 minutes; tracks the number of visits.

_site_uniq: No data stored, expires at midnight (relative to the visitor); counts store visits per customer.

cart: Unique token, persists for 2 weeks; stores cart contents.

_secure_session_id: Unique token, session-based.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm that you are at least 16 years old, which is the age of digital consent under Dutch law (UAVG), or that you have obtained the consent of a parent or legal guardian to use this site. If you are a parent or guardian and you provide consent, you may allow your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Any updates will take effect immediately upon posting. If we make significant changes, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue providing services to you.

SECTION 10 – YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal information. If you would like to exercise these rights, please contact us using the details below.

We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (UAVG), and other data protection laws where applicable.

QUESTIONS AND CONTACT INFORMATION

Address: Van Manenerf 14, 3907 MA Veenendaal, Netherlands

Phone: +31 63 852 722

✉ Email: contact@vaelemae.com